Outsourced IT Support
Local IT Support That Pick Up the Phone
Outsourced IT Support
When something breaks, the last thing you need is a ticketing system, a hold queue, and someone overseas reading from a script.
Outsourced IT support is one of the most common services small businesses look for, and one of the most commonly disappointing ones to receive. The industry has largely industrialized support into impersonal, offshore help desks that prioritize ticket volume over actual resolution. Lighthouse CIO is built on the opposite model.
Most small businesses, nonprofits, and startups rarely, if ever, need 24/7 support but end up paying for it all year long, on the off chance you need help after 5 p.m. When you need to contact us for IT support, you reach a real person who knows your business, your systems, and your team. Someone who was there when your technology was set up, who understands your workflows, and who is invested in fixing your problem, not closing your ticket.
And for the rare company that truly does need a 24/7 help desk with advanced technology support on-call services, we’ll help you select the right provider that works like we do.
What's Included in Outsourced IT Support
Help Desk & Day-to-Day Support — Technical issues, software problems, user questions, and system errors are handled promptly by people who know your environment. No scripted responses, no unnecessary escalations.
Onboarding & Offboarding — Adding a new team member or parting ways with one? We manage the full technology lifecycle, from account setup, device configuration, access provisioning, to secure offboarding, so nothing gets missed and nothing gets left behind.
Software & Application Support — We support the tools your team relies on every day, helping troubleshoot issues, manage updates, and ensure your software ecosystem is working the way it should.
Device & Hardware Management — From laptops and desktops to printers and peripheral devices, we manage the physical technology layer of your business so you don't have to.
User Account & Access Management — We manage your team's access to systems, applications, and data, ensuring the right people have the right access and nothing more.
Vendor Liaison — When you have issues with a software vendor, internet provider, or technology partner, we speak their language and manage those relationships on your behalf.
What Makes Ours Different
Local and personal. We're based in Chattanooga and work across the Southeast. We know the businesses we serve, and we treat your business like our own. We know what it means to run a small business and we’re here to help you succeed.
No call centers. Your support requests don't get routed to an overseas help desk. You reach people who know your name and your setup.
No sales upsell. When we help you with a support issue, we're not looking for an opportunity to sell you a new product or platform. We fix the root problems for you.
Consistent contacts. You work with the same people consistently, not whoever happens to pick up next in a call queue.
Who This Is For
Outsourced IT support is the right fit if:
You don't have internal IT staff and need reliable, responsive support to keep things running smoothly
You have a small IT team that needs backup capacity and senior expertise
You're tired of slow, impersonal support from a large provider who doesn't know your business
You want support from people who are also thinking about your technology strategically, not just reactively
Your first consultation is free. Come meet the people who will actually be supporting your business.
